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FAQ

Below are some frequently asked questions regarding Kootenai Urgent Care. If you require additional information or have questions not addressed here, please contact us at one of the 3 locations below, and our staff will be happy to assist you.

What should I bring?

  • Driver’s license of another form of government issued picture ID (such as a Passport)
  • Insurance card(s)
  • Payment for insurance co-pay or if you intend to self-pay (payment is due at the time of service)
  • Other items you should bring to help us serve you better:
    • List of your current medications
    • List of past surgeries and medical conditions
    • List of any allergies (including medications and environmental)

What and who does Kootenai Urgent Care treat?

Kootenai Urgent Care provides care to patients of all ages. Our clinics are designed to provide care to patients with a wide variety of needs. We pride ourselves on acting as an extension to your Primary Care Providers office when their services are unavailable. At the time of your visit we may ask you if you are established with a Primary Care Provider and if you would like a summary of your visit to be sent to their office once the visit commences. By having this information about the services you received, your Provider is collaboratively involved in your care. If you are not established with a Primary Care Provider, our staff will assist you by providing you a list of local family practice doctors and providers that accept new patients.

Providers Accepting Patients List.

What services are provided at Kootenai Urgent Care?

Go to Services.

How does insurance billing work at Kootenai Urgent Care?

Kootenai Urgent Care bills a wide variety of insurance plans. We cannot guarantee that your particular plan will have coverage for your services; therefore we ask that you become an informed insurance consumer prior to using your insurance at our clinics. You may need to contact your health insurance plan customer service to get more details.

The following section of our website may help you with any further questions regarding Kootenai Urgent Care billing practices. You are also welcome to contact our billing department call (208) 209-6800 or (855) 742‐2089 to speak with our patient account representatives.

Go to Billing Information.

What should a patient do for follow‐up care after a visit to Kootenai Urgent Care?

The Provider at Kootenai Urgent Care will typically suggest for you to follow up with your Primary Care Provider (PCP) for any further care after your visit to our offices. For assistance with determining whether you should be seen again, please feel free to call any of our clinic locations.

If you do not typically receive routine care through a Primary Care Provider, Kootenai Urgent Care highly suggests that you get established with your own PCP as soon as possible and follow up with them regularly.

Click Here for a list of the local primary care providers along with their office information who may be taking new patients.

If during the course of your visit to Kootenai Urgent Care your Provider suggests that you see a specialist as soon as possible based on your medical needs, our staff will provide you with the appropriate assistance or information to get you an appointment with that Provider.

For work injury visits Click Here.

Source sited: Urgent Care Association of America [UCAOA] (2012) Retrieved from www.ucaoa.org